Return Policy

Returns & Refunds

Your satisfaction is our priority. Easy returns within 30 days.

30-Day Return Window

You have 30 days from the date of delivery to return your item for a full refund or exchange. We want you to be completely satisfied with your purchase!

Laboratory Use Disclaimer: Products are supplied for research purposes only. Opened or seal-broken vials cannot be returned.

How to Return an Item

1

Contact Us

Email our customer service team at returns@example.com with your order number

2

Get Authorization

Wait for return authorization and shipping instructions from our team

3

Pack Securely

Pack your item securely in its original packaging to ensure safe transit

4

Ship It Back

Ship the item back using the provided return label

5

Get Refunded

Once we receive your return, we'll process your refund within 5-7 business days

Refund Processing

Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account after we've processed your return.

Exchange Policy

If you'd like to exchange an item for a different product, please return the original item following the return process above, and place a new order for the item you'd like instead.

Non-Returnable Items

Opened peptide vials
Items not in original packaging
Damaged or used products
Sale or clearance items (unless defective)

Damaged or Defective Items?

If you receive a damaged or defective product, please contact us immediately at support@example.com with photos of the item and packaging. We'll send you a replacement or issue a full refund right away.

Still Have Questions?

Our customer service team is here to help!

Contact Us